Arrrgggghhh
I like to check my online visa statement every now and then when I log in to my credit union. While looking at it today, I noticed that I received a $41 charge from Vonage. If you recall, I canceled my Vonage account awhile back after I had been a customer for 13 months. When I called to cancel, the CR rep told me that there would be no cancellation fee because I had been a customer for over a year.
I called their customer care number today and spend roughly 45 minutes on the phone. First it was a very long hold time, then I talked to a man named Peter who had a very strong indian accent. (I was pretty sure that Vonage had sourced a lot of their customer care work in India). Peter was nice and informed me that it looked like they had incorrectly charged me for this. He put me on hold for about 5 more minutes while he “confirmed” this, and then he said that he didn’t have the tools to fix it and would transfer me to “Billing”. Another 10 minutes on hold and then I talked to a lady in NJ. (Wow, if that doesn’t highlight our global economy, I don’t know what does. Call a U.S. number which routes to India, which then is transferred back to NJ). I told the lady that she didn’t have nearly as strong of an Indian accent as the last person I talked to and she said, “I hope not because I’m in New Jersey”.
Anyway, after a few minutes on the phone with her, she informed me that she would reverse the charges. I’m still waiting to confirm that.
Needless to say, I’m a little bit mad. I had to spend 45 minutes of my life on the phone to get a company to fix a mistake. I think that’s pretty bad, if not sneaky, to put a charge on an old customer’s credit card over two months after they canceled their account. I will not be doing business with them again, that’s for sure.